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Room Cleaning In Hotel

Cleaning Departure Room In Hotel

 

The room which was used last night by the guest and will not be used by the same guest tonight is called departure room. The steps involved for serving/cleaning departure room are :

 

– Keep the maid trolley/cart at the door.

– Open the door, and enter room announcing housekeeping eventhough the room is departed.

– Switch off the lights and A/C, if it is on.

– Draw the curtain and open the window for fresh air.

– Check for lost things of guest as well as missing amenities of room. If anything is missing report to the desk.

– Remove all bed linens and bathroom linens with proper shacking to make sure that any guest’s things aren’t trapped iin there.

– Flush the w/c (Water Closet/Commode), apply harpic and leave it for a while.

– Dust out all the areas and articals along with wardrobe/closet.

– Bring the bd linen from the trolley and make the bed with following the procedure.

– Replace all guest stationeries and supplies.

– Clean the bathroom and replace all the supplies.

– Use vaccum cleaner to remove all the dust from the floor.

– Adjust A/C to the minimum, close the curtain and the window.

 

 

 

Serving Vacent Room / Vacent Room Cleaning

 

– Keep maid trolley/cart at the door.

– Enter room announcing housekeeping eventhough the room is vacant.

– Switch on all llights and A/C to check it.

– Open the window for air flow.

– Do dusting.

– Check the water supply and wipe it out.

– Check and clean paper basket / bins.

– Close the windows amd curtain.

– Switch off all lights and A/C.

– Give a glance / final look, maintain the register and close the door.

 

 

 

Serving occupied Room / Occupied room cleaning

 

The room which was used by the guest last night and will be used by same guest tonight is called occupied room. The steps followed for its cleaning are outlined as :

 

– Check the ” Door Knob Card ” like DND or Make My Room, etc and clean the important room first.

– Keep the maid cart/trolley at the door.

– Knock the door with the index finger, open the door announcing ”Housekeeping” and enter into the room.

– Switch on the lights and AC to check either they are functioning well or not.

– Draw the curtain and open the window for fresh air.

– Arrange the guest articles if it is on the bed and sofa.

– Remove all the soiled linens with proper shacking to be sure that no any guest’s articles are trapped there.

– Remove soiled bathroom linens, flush the W/C (Water Commode), appply harpic and leave it for a while.

– Do dustiing of entire area of the room.

– Replace the bed linens if required and check the laundry bag.

– Clean W/C and all area of bathroom.

– Replace the linens and supplies if required.

– Dry out all the area of bathroom and use vaccum cleaner in the room.

– Adjust AC at previously adjusted temperature.

– Give a glance/final look, maintain the register and close the door.

 

Hence, this is how the room is cleaned in star hotels or resorts. Amoung those three kind of rooms, Vacant room is cleaned first as it can be sold right away. After vacant, Departed room is cleaned and later on occupied room is served.  Room Cleaning is the task of HK or Housekeeping Department of the hotel.

 

 

 

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Turn Down Service, Bed Making And Flower Arrangement


Evening Service / Turn Down Service

The service wihch is given only in occupied room is the evening for a comfortable night stay. The blanket of the bed is turned toward downward so it is called ”Turndown Service” as well. Generally, it is done between 6pm – 9pm.

 

 

Steps involved are :

– Keep the maid trolley at the door.

– Knock the door with index finger, and open the door announcing ”Housekeeping” and enter into the room.

– Switch on the lights, close the window and curtain.

– Arrange the guest belongings / articals if they are here and there.

– Remove the bed spread / bed cover and keep it at the secure place or at cupboard.

– Turn the blanket on the bed around 45 degree downward from the guest convinent side.

– Place the door knob cards, breakfast menu, room service menu and other sales materials on the bed or on the bed side table as per the management policy.

– Place the slippers at the footside of the bed.

– Remove trace from the bin / clean waste paper basket.

– Clean the ashtray and room tumbler ( water glass ) if used.

– Reflush the W/C, remove the soiled towels and replace the bathroom supplies if necessary.

– Switch off all the lights except bedside lamp and adjust the AC at previously adjusted temperature.

– Use vacuum cleaner if required.

– Place pralines, chocolates or fruit basket as per management policy.

– Give a glance / final look, maintain the register and close the door.

 

 

 

Bed Making 

Bed making is an essential job done by the room attendent while attending / cleaning the room. A freshly made bed gives a neat appearance even other areas have not been touched. The steps followed for bed making are :

 

– Remove all the guest’s articals / belongings from the bed and keep it in secure place.

– Remove all the linens from the bed with proper shaking individually to be sure that no any guest’s articals are trapped into the fold.

– Keep the blanket and pillow on the sofa.

– Replace the matress protector and change the side of the matress, if necessary.

– Place the first bed sheet on the bed with evenly spread from each side and tuck it from the head side.

– Place the second bedsheet on the top of the first bed sheet up to the head board in upside down position.

– Place the blanket on the top of the second bed sheet 6” ( six inches ) away from the head board.

– Place the third bedsheet on top of blanket and tuck it properly.

– Mitre the bedsheet along with the blanket with tucking properly and professionally.

– Place the pillow into the pillowcase and place it on the bed with keeping the slives at the centre.

– Tuck the loose ends of the pillow and cover the bed using bed cover / bed spread.

– Be sure that the bed cover is evenly spread from each side.

 

 

 

Flower Arrangement 

Flower arrangement is an essential job done by ‘florist’. It is done for stimulating the mind and the ambience. It is done in different areas of the hotel like, lobby, guest’s room, executive offices, banquet hall, etc.

 

 

Materials required for flower arrangement :

– Different types of flowers

– Mud / soil, stone, pebbles, marbles, etc.

– Flower vase / pot

– Water and sprayer

– Bucket / basin

– Scissor, tread, needle, pin, toothpick, etc.

– Wrapping paper / plastic foil. tape, etc.

– Ribbon, band, wire, etc.

 

 

Flower colour and their themes

a. Red – Love and bravery

b. Blue – Peace and serenity

c. Yellow – Cheerful and youthfulness

d. Orange – Courage, energy and hope

e. White – Purity and delicateness

f. Black – Mysticism and drama

g. Grey – Mildness

h. Magenta – Richness and luxury

 

 

Various arrangements and shapes

a. Symmetrical

b. A – symmetrical

c. Ikebana

d. Triangular

e. Crescent

f. Circular

h. Fan

i. Pyramidal, etc.

 

 

 

 

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